FAQs

1. I would like someone to check my assignment before I hand it in - what should I do?
   - Take a Pre-Appointment Checklist from the tray on level 2
   - Return the completed form and a printed copy to Level 2 (desk within office hours, or assignment box after hours) and make an appointment in the diary to discuss your assignment with a staff member.
   
   
2. Where can I find an assignment cover sheet?
   Download a copy of the JCUB Assignment Cover Sheet
   
   
3. How do I change my address online?
   - Go to Students Online
   - Click on ‘Personal Details’
   - Change your address and phone number
   
   
4. I can’t access the internet. What should I do?
   - Check your user balance you may have used up your internet quota and need to credit your account (http://www.jcu.edu.au/internetaccounting/)
   - If you have not used up your internet quota t could be a log-in problem, contact the IT helpdesk (http://www.library.jcu.edu.au/Computing/support.shtml)
   
   
5. How do I print a document?
   - You can print from the library or computer labs. 
   - Send the document to print from your computer. 
   - Go to the stand alone ‘Printing Terminal’ and click on ‘Refresh’. 
   - Select your document and click on ‘Print’. 
   - Swipe your print card and click ‘Ok’. 
   - Your document will print from the photocopier.
   - Photocopy cards can be recharged using the recharge machine in the library
   
   
6. I lost my student card.  How do I get a new one?
   - You may need to pay for a replacement card
   - Check with staff from Level 2 for lost property first
   - Report to ground floor reception to pay for a new card
   - Take your receipt to Level 2 to collect your card
   
   
7. How do I get access to materials in the Resource Centre?
   
   To borrow a book from JCU Brisbane:
   - Use Tropicat to search for the book(s) you require - (http://hip.jcu.edu.au/ipac20/ipac.jsp?profile=t#focus)
   - Come to the Learning & Support Centre on level 2
   - Search manually by Title or Author in the blue library catalogue on the desk  in the Learning & Support Centre
   - If we hold the book(s), ask the staff member at the desk to retrieve from the library
   - Sign the book(s) out on the library register.  (The library is reference only, you cannot take books home)
   - You will need to surrender your student card for the duration of the loan.
   
   To borrow a book from JCU Townsville:
   - Use Tropicat to search for the book(s) (http://hip.jcu.edu.au/ipac20/ipac.jsp?profile=t#focus)
   - Request books by completing the Online Request Form, or by completing and returning a copy of the Request for Loan Form (ASD0140) to the Off Campus Officer.  (http://learnjcu.jcu.edu.au/webapps/portal/frameset.jsp?tab_id=_21_1)
   - You are responsible for the cost of returning the book(s) to Townsville
   - See ‘Library’ for more information
   
   
8. How do I find a textbook for a particular subject?
   - Check the textbook list with your tutor/lecturer